Refund policy
Thank you for shopping at quinterelle.com. We want you to feel confident with every purchase. If you’re not completely satisfied with your order, we’re here to help.
🕒 Return Window
Returns are accepted within 30 days of delivery. Items must be unused, in their original condition, and in the original packaging.
📧 How to Request a Return
To initiate a return, email us at support@quinterelle.com with your order number and the reason for return. Our customer care team will provide you with return instructions.
🚫 Items Not Eligible for Return
- Custom or personalized items
- Clearance or final-sale merchandise
- Products showing signs of use or damage
💰 Refunds
Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
⏳ Delayed or Missing Refunds
If your refund hasn’t appeared:
- Check your bank or card statement
- Contact your payment provider
- Email support@quinterelle.com for assistance
Questions? Call us at 7365598622.